Moore Performance Health Services, LLC
Last Updated: September 2026
Introduction
These Terms and Conditions (“Terms,” “Agreement,” or “T&C”) govern your use of the website http://www.mooreperformancehealth.com (the “Site”) and services provided by Moore Performance Health Services, LLC (“we,” “us,” “our,” or “Company”). By accessing and using our Site or submitting information through our contact form, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not use our Site or services. We reserve the right to modify these Terms at any time. Your continued use of the Site constitutes acceptance of any changes.
1. Use of Site
Permitted Use
You agree to use our Site only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Site. Prohibited behavior includes:
- Harassing or causing distress or inconvenience to any person
- Obscene or offensive content
- Disrupting normal flow of dialogue within our Site
- Attempting to gain unauthorized access to our systems
- Submitting false or misleading information
- Transmitting viruses, malware, or harmful code
Age Requirement
By using our Site, you represent that you are at least 18 years old or have parental/guardian consent if between 13 and 18 years old. We do not knowingly provide services to children under 13.
Account Responsibility
If you create an account or provide information through our contact form, you agree to:
- Provide accurate and complete information
- Keep your information current and accurate
- Maintain the confidentiality of any account credentials
- Notify us immediately of any unauthorized use of your account
- Accept full responsibility for all activities under your account
2. Intellectual Property Rights
Ownership
All content on our Site, including text, graphics, logos, images, audio, video, and software, is the exclusive property of Moore Performance Health Services, LLC or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes only. You may not:
- Reproduce, distribute, or transmit content without our written permission
- Modify, translate, or create derivative works based on our content
- Remove or alter any copyright, trademark, or proprietary notices
- Use content for commercial or competitive purposes
- Deep link to our Site without permission
User-Generated Content
If you submit content to our Site (such as comments, feedback, or testimonials), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and distribute such content without compensation or attribution.
3. Contact Form and Information Submission
Accuracy of Information
When you submit information through our contact form, you represent and warrant that:
- All information is accurate, complete, and truthful
- You have the authority to provide any information submitted
- The phone number provided is accurate and belongs to you or you have authority to provide it
- You understand we may contact you using the information provided
Use of Submitted Information
By submitting information through our contact form, you authorize us to:
- Contact you regarding your inquiry
- Send appointment scheduling information and reminders
- Provide customer service communications
- Send SMS messages (if you opt in through the SMS checkbox)
- Use your information in accordance with our Privacy Policy
No Obligation to Respond
While we strive to respond to all inquiries, we do not guarantee a response to contact form submissions. Response time may vary based on volume and the nature of your inquiry.
4. SMS Communications Terms
SMS Program Overview
By checking the SMS consent checkbox on our contact form, you agree to receive SMS (text message) communications from Moore Performance Health Services, LLC. This section outlines the terms governing our SMS program.
Messages You May Receive
By opting in to our SMS program, you may receive the following types of messages:
- Appointment scheduling requests and confirmations
- Appointment reminders and notifications
- Follow-up communications related to services
- Customer service responses to your inquiries
- Information related to your care or services requested
- Responses to your questions or requests
Message Frequency
Message frequency will vary based on:
- Your interactions with Moore Performance Health Services, LLC
- Appointment scheduling and reminders
- Your specific requests for information
- Customer service communications you initiate
We do not provide a set daily, weekly, or monthly message count. Frequency is determined by your engagement with our services.
Message Content and Accuracy
Message Examples:
- “Hi [Patient Name], reminder: appointment at Moore Performance Health on [Date] at [Time]. Reply to confirm.”
- “Hi [Patient Name], we have availability for your requested appointment. Interested in [Date/Time]?”
- “Hi [Patient Name], following up on your recent inquiry. Please reply with any questions or [Phone Number] to call.”
Message Accuracy We make efforts to ensure all messages are accurate and relevant to your inquiry or appointment. However, we do not guarantee accuracy and disclaim liability for errors in message content or delivery.
Message and Data Rates
Carrier Charges
- Message and data rates may apply depending on your wireless carrier and plan
- Standard SMS rates may be charged by your carrier for each message sent or received
- We are not responsible for any charges imposed by your wireless carrier
- Contact your wireless carrier for details regarding your messaging plan and applicable charges
Free Messages Some carriers offer unlimited SMS plans. We recommend contacting your carrier to understand your SMS plan and any applicable charges.
Opt-Out Procedures
You may opt out of receiving SMS messages at any time by:
Method 1: Reply STOP
- Reply “STOP” to any SMS message received from Moore Performance Health Services, LLC
- Upon receipt of your STOP request, we will confirm your opt-out with a final message
- After opting out, you will no longer receive SMS messages to that number
Method 2: Contact Us Directly
- Submit a request through our website contact form at http://www.mooreperformancehealth.com/contact
- Call us at 734-658-2091
- Email us at greg@mooreperformancehealth.com
- Include your name and phone number in your opt-out request
Method 3: Withdrawal of Consent
- You may withdraw SMS consent by any method listed above
- Requests will be processed within ten (10) business days
Effect of Opting Out
- Opting out of SMS communications will not affect your ability to receive services
- Opting out will not affect your account status or eligibility for services
- You may request to opt back in at any time by submitting a new consent request through our contact form
Help & Support
If you have questions or need assistance with the SMS program, you can:
- Reply “HELP” to any SMS message (automated response with program information)
- Contact us through our website contact form
- Call us at 734-658-2091
- Email us at greg@mooreperformancehealth.com
We will respond to SMS help requests within one (1) business day.
Consent is Voluntary and Not Required
Important Terms:
- Opting in to receive SMS messages is completely voluntary and optional
- Providing a phone number on our contact form does NOT automatically consent to receive SMS messages
- SMS consent is separate from other communication preferences
- You can submit a contact form and receive services without consenting to SMS communications
- Declining the SMS checkbox will not prevent us from responding to your inquiry or providing services
- SMS consent is not a condition of purchasing or receiving services from Moore Performance Health Services, LLC
Accuracy of Phone Number
You represent and warrant that:
- The phone number you provide is accurate and current
- The phone number belongs to you or you have authority to provide it
- You are the individual responsible for any SMS charges that may apply to that number
- You will notify us if your phone number changes
Device Requirements
SMS messages are sent via standard text messaging. To receive SMS messages, you must:
- Have an active mobile phone plan with text messaging capability
- Have a device capable of receiving standard SMS text messages
- Maintain an active and valid phone number
Limitations
- SMS delivery may be affected by network issues, phone settings, or carrier limitations
- Blocked numbers or spam filters may prevent message delivery
- We are not responsible for SMS delivery failures caused by your device or carrier
Privacy and Security of SMS Consent
- Your SMS consent data is stored securely
- SMS opt-in data and consent will not be shared with third parties for marketing purposes
- SMS consent is used only to deliver SMS communications as described in this agreement
- Your SMS consent will be retained for the duration of your SMS subscription
- After you opt out, we retain your opt-out request for one (1) year to ensure compliance
Liability Limitations
Moore Performance Health Services, LLC is not liable for:
- SMS delivery failures or delays
- Message content errors or inaccuracies
- Charges imposed by your wireless carrier
- Unauthorized use of your phone number
- Spam, phishing, or fraudulent messages from third parties
- Technical issues beyond our control
To the maximum extent permitted by law, we disclaim all liability for SMS communication failures or related issues except as required by applicable law.
Changes to SMS Program
We may modify the SMS program, types of messages, or message frequency at any time. We will notify you of material changes by:
- Sending you an SMS notification of the change
- Posting the updated terms on our website
- Contacting you through other available communication methods
Your continued use of the SMS program constitutes acceptance of any changes.
5. Disclaimer of Warranties
“As-Is” Basis
Our Site and services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:
- Implied warranties of merchantability or fitness for a particular purpose
- Warranties of accuracy, completeness, or timeliness of content
- Warranties of uninterrupted or error-free service
- Warranties against viruses, malware, or harmful code
No Professional Advice
- Information on our Site is for general informational purposes only
- Content does not constitute medical, legal, or professional advice
- You should not rely solely on Site content for health decisions
- Consult qualified professionals for advice specific to your situation
Third-Party Content
We are not responsible for third-party content, links, or services. Use of third-party sites is at your own risk and subject to their terms and policies.
6. Limitation of Liability
Damage Exclusions
To the maximum extent permitted by law, Moore Performance Health Services, LLC and its officers, directors, employees, and agents shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or goodwill
- Business interruption or loss of business opportunity
- Damages arising from use or inability to use our Site or services
- Damages from third-party content or services
- SMS delivery failures or carrier charges
Liability Cap
In no event shall our total liability exceed the amount paid by you (if any) for services in the twelve (12) months preceding the claim.
Applicability
These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
7. Indemnification
You agree to indemnify, defend, and hold harmless Moore Performance Health Services, LLC and its officers, directors, employees, agents, and successors from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising from or related to:
- Your use of our Site or services
- Your violation of these Terms
- Your violation of any law or regulation
- Your violation of third-party rights
- Your submission of information or content
- Your breach of any representation or warranty
8. Prohibited Conduct
You agree not to:
- Violate any applicable laws, regulations, or ordinances
- Infringe upon or violate intellectual property rights
- Transmit malware, viruses, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our Site or services
- Engage in harassment, threats, or abusive behavior
- Submit false, misleading, or fraudulent information
- Use our Site for commercial purposes without permission
- Reverse engineer, decompile, or disassemble our Site
- Collect or harvest personal information of others
- Engage in any form of automated access or scraping
9. Termination of Use
We reserve the right to:
- Terminate or suspend your access to our Site at any time
- Remove any user content without notice
- Refuse service to anyone for any reason
- Modify or discontinue our Site or services
Termination is effective immediately upon notice. Your obligations under these Terms survive termination.
10. Links to Third-Party Sites
Our Site may contain links to third-party websites. We are not responsible for:
- The content, accuracy, or availability of third-party sites
- Privacy practices of third-party sites
- Transactions or interactions with third parties
- Damages or losses from third-party sites or services
Use of linked sites is at your own risk. We recommend reviewing third-party privacy policies and terms before providing information.
11. Modifications to Terms
We may modify these Terms at any time without notice. Modifications are effective immediately upon posting to our Site. Your continued use of our Site or services constitutes acceptance of modified Terms.
We encourage you to review these Terms periodically for changes.
12. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
13. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Moore Performance Health Services, LLC regarding your use of our Site and services. These Terms supersede all prior agreements, understandings, and communications, whether written or oral.
14. Governing Law and Jurisdiction
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles.
Jurisdiction
You agree to submit to the exclusive jurisdiction of the state and federal courts located in Wayne County, Michigan for resolution of any disputes arising from these Terms or your use of our Site.
Waiver of Jury Trial
To the maximum extent permitted by law, both parties waive the right to a jury trial.
15. Dispute Resolution
Informal Resolution
Before pursuing formal legal action, we encourage you to attempt to resolve disputes informally by contacting us as described in Section 18.
Arbitration
Subject to applicable law, disputes arising from these Terms or your use of our Site may be resolved through binding arbitration rather than in court. Either party may initiate arbitration by sending written notice to the other party.
Class Action Waiver
You agree that any arbitration or legal proceeding shall be conducted on an individual basis. You waive the right to participate in class action lawsuits or arbitration against Moore Performance Health Services, LLC.
16. Accessibility
ADA Compliance
Moore Performance Health Services, LLC is committed to ensuring our Site is accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA).
Accessibility Support
If you experience accessibility barriers on our Site, please contact us:
- Email: greg@mooreperformancehealth.com
- Phone: 734-658-2091
We will make reasonable efforts to provide accommodations and resolve accessibility issues.
17. Compliance with Laws
Legal Obligations
Our Site and services comply with applicable federal, state, and local laws, including:
- HIPAA (Health Insurance Portability and Accountability Act)
- TCPA (Telephone Consumer Protection Act)
- CAN-SPAM Act
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- State privacy and consumer protection laws
We reserve the right to terminate service to users in jurisdictions where legal compliance is not possible.
18. Contact Information
For questions about these Terms, to report violations, or to exercise your rights, please contact us:
Moore Performance Health Services, LLC
Email: greg@mooreperformancehealth.com
Phone: 734-658-2091
Address: 41100 Plymouth Rd Ste B1-162, Plymouth, MI 48170
Website Contact Form: http://www.mooreperformancehealth.com/contact
We will respond to inquiries within thirty (30) days.
19. Effective Date and Updates
Effective Date: September 2026
Last Updated: September 1, 2026
These Terms are effective immediately upon your access to the Site. We may update these Terms periodically. The “Last Updated” date will reflect when changes are made. Your continued use of our Site after updates constitutes acceptance of the revised Terms.
Moore Performance Health Services, LLC reserves all rights not expressly granted in these Terms and Conditions.