Moore Performance Health Services, LLC
Last Updated: September 2026
Introduction
Moore Performance Health Services, LLC (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, http://www.mooreperformancehealth.com (the “Site”), and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services.
1. Information We Collect
Information You Provide Directly
Contact Form Information When you complete our contact form, we collect:
- Name
- Email address
- Phone number
- Message or inquiry details
- Any other information you voluntarily provide
SMS Opt-In Information If you check the SMS consent checkbox, we collect:
- Your phone number
- Confirmation of your SMS consent
- Date and time of consent
Other Communications We may collect information when you:
- Contact us via email or phone
- Request information about our services
- Inquire about scheduling an appointment
- Provide feedback or testimonials
Information Collected Automatically
Website Usage Information When you visit our Site, we may automatically collect:
- Browser type and version
- Operating system
- Pages you visit and time spent on each page
- Referring website
- IP address
- Device type and identifier
- General geographic location (based on IP address)
Cookies and Similar Technologies We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our Site
- Improve Site functionality and user experience
- Serve relevant content
You can control cookie settings through your browser. Disabling cookies may affect Site functionality.
2. How We Use Your Information
General Use
We use the information we collect to:
- Respond to your inquiries and contact requests
- Schedule appointments and provide services
- Send appointment reminders and confirmations
- Improve our Site and services
- Comply with legal obligations
- Prevent fraud and ensure security
- Send promotional materials or updates (only if you opt in)
SMS Communications
If you opt in to receive SMS messages, we use your phone number to send:
- Appointment scheduling requests and confirmations
- Appointment reminders
- Follow-up communications related to services
- Customer service responses
- Information related to your care or services requested
SMS Opt-In Data Handling
- Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services
- Your SMS consent is stored securely and is specific to text messaging communications
- SMS consent is separate from other communication preferences
3. Mobile Information & SMS Consent
Collection of Mobile Information
Moore Performance Health Services, LLC collects mobile phone numbers through our website contact form to facilitate SMS communications with patients and prospective patients.
SMS Consent & Preferences
By checking the SMS consent checkbox on our contact form, you agree to receive text messages from Moore Performance Health Services, LLC regarding:
- Appointment scheduling and requests
- Appointment reminders
- Customer service communications
- Information related to your care or services
Voluntary Consent
- Opting in to receive SMS messages is voluntary and optional
- SMS consent is not required to submit the contact form
- Providing a phone number does not automatically consent to receive SMS messages
- You can receive our services without consenting to SMS communications
Withdrawing SMS Consent
You may withdraw your SMS consent at any time by:
- Replying “STOP” to any SMS message received from us
- Contacting us through our website contact form
- Calling us directly at 734-658-2091
After you send the SMS message “STOP” to us, we will no longer send SMS messages to that number, except for a final message confirming your opt-out request. Opting out of SMS communications will not affect your ability to receive services or your account status.
Message Frequency & Charges
- Message frequency may vary based on your interactions with our practice
- Standard message and data rates apply and may vary by carrier
- Please contact your wireless carrier for details regarding your messaging plan and applicable charges
- We are not responsible for carrier charges or SMS delivery failures
Help & Support
If you have questions or need assistance with the SMS program, reply “HELP” to any SMS message or contact us through our website contact form.
4. How We Share Your Information
Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our Site and conducting our business, including:
- Web hosting providers
- SMS communication service providers (to deliver text messages)
- Email service providers
- Analytics providers
- Payment processors (if applicable)
These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal process or government requests
- Protecting our legal rights
- Preventing fraud or security issues
- Protecting the safety of individuals
SMS Data Protection
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes, except as necessary to provide SMS services through our telecommunications provider.
Business Transfers
If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
With Your Consent
We will not share your information with third parties for purposes other than those described in this Privacy Policy without obtaining your explicit consent.
5. Data Security
Security Measures
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Security measures include:
- Secure socket layer (SSL) encryption for data in transit
- Secure storage of data at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
Limitations
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your information. You provide information at your own risk.
Breach Notification
In the event of a data breach involving your personal information, we will notify you as required by applicable law.
6. Your Privacy Rights and Choices
Accessing Your Information
You have the right to access, review, and request a copy of the personal information we maintain about you. To submit an access request, please contact us using the information in Section 11.
Updating Your Information
You may update or correct your personal information by:
- Contacting us through our website contact form
- Calling us at 734-658-2091
- Emailing us at greg@mooreperformancehealth.com
Opt-Out of Communications
Email Communications You may opt out of receiving promotional emails by:
- Clicking the “unsubscribe” link in any email
- Contacting us directly
SMS Communications You may opt out of SMS communications by:
- Replying “STOP” to any text message
- Contacting us through our website
Marketing Communications We will honor your opt-out requests and remove you from marketing communications within ten (10) business days. Note that we may still send you service-related communications, appointment reminders, and transactional messages.
Cookies
Most browsers allow you to refuse cookies or alert you when cookies are being sent. Refer to your browser’s instructions to learn how to manage cookies. Please note that disabling cookies may affect Site functionality and your ability to access certain features.
7. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s use of our Site.
For children between 13 and 18, parental consent is required for SMS communications. Parents or guardians should contact us if they do not wish their child to receive SMS messages.
8. Third-Party Links
Our Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to our Site and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing your information.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Retention periods vary depending on the context and purpose of processing:
- Contact Form Information: Retained for 3 years or as required by law
- SMS Consent Data: Retained for the duration of your SMS subscription and 1 year after opt-out
- Appointment-Related Information: Retained in accordance with healthcare regulations and operational needs
- Website Analytics Data: Retained for up to 26 months
When information is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
Our Site and services are operated in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to and stored in the United States, which may have different data protection laws than your country of residence. By using our Site or services, you consent to the transfer of your information to the United States and its storage there.
11. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Moore Performance Health Services, LLC
Email: greg@mooreperformancehealth.com
Phone: 734-658-2091
Address: 41100 Plymouth Rd Ste B1-162, Plymouth, MI 48170
Website Contact Form: http://www.mooreperformancehealth.com/contact
We will respond to your inquiry within thirty (30) days.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated Privacy Policy on our Site
- Updating the “Last Updated” date at the top of this page
- Sending you an email notification (for material changes)
Your continued use of our Site or services following changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. California Privacy Rights
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- The right to know what personal information is collected
- The right to know whether personal information is sold or disclosed
- The right to delete personal information
- The right to opt out of the sale of personal information
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information in Section 11.
14. EU/GDPR Compliance
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to erasure (“right to be forgotten”)
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making
For data subject requests, please contact us using the information in Section 11. We will respond within thirty (30) days.
This Privacy Policy is effective as of September 2026 and was last updated on September 1, 2026.